Refund policy

Our refund policy lasts 30 days, and covers defective items or items damaged in transit. If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

Refunds & Exchanges

To be eligible for a refund or exchange, you must first email us at support@rackifier.com within 30 days of receiving your order and include pictures of the damaged items. Upon receipt of pictures, we will send out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages

Rackifier is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Rackifier will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Return Processing Fee

There is a 20% return processing fee for all returns. Returns include free return shipping, which we cover on your behalf. The 20% restocking fee applies to cover this shipping cost along with inspection and repackaging.